FAQ

Absolutely, authenticity is paramount at Klasse. Every item we offer is meticulously authenticated through a rigorous process before it even makes its way to our listings. We adhere to strict standards and protocols to ensure that only genuine vintage luxury items grace our collection. Our authentication process involves two crucial steps. Initially, we source our items directly from reputable secondhand companies and auctions in Japan, where they undergo authentication procedures. Then, upon arrival, our experienced team conducts a secondary authentication, drawing from their extensive knowledge and expertise in handling luxury bags. For added peace of mind, we offer an optional service to have your chosen item authenticated by a trusted third-party authenticator, available for an additional fee. In the unlikely event that an item is deemed inauthentic by our trusted authenticator, rest assured that we'll promptly refund 100% of your payment.

Based on the policy you've described, it seems that all sales are final, meaning there are no returns, exchanges, or cancellations allowed if a customer changes their mind after making a purchase. To avoid any issues, it's important for customers to carefully review all available pictures and ask any necessary questions before finalizing their purchase. This policy is typically put in place to manage inventory and ensure that the business can meet customer demands efficiently. If there are specific concerns or issues with an order, customers may still reach out to see if there are any alternatives or solutions available.

Absolutely! We're committed to helping you fulfill your luxury dreams! Please send us a sourcing request via our Tiktok DM or email including the following details: - Name of the item: - Photo of the item(as a sample) - Budget for the item: We'll promptly review your request and let you know if we can source the item under your specified conditions. Thank you! This version maintains a friendly and professional tone while clearly outlining the information needed for customers to submit their sourcing requests.

We take pride in offering competitive prices for our vintage luxury goods. To maintain these competitive prices, custom taxes and import duties are not included in the total item value. Customers are solely responsible for any applicable import duties and custom taxes associated with their purchase from our store.

We strive to expedite shipping for all orders. Please allow us 2-3 business days to process and ship your order.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.